Customer orientation

A recent article which I am assuming is accurate at least at the root highlighted a view of ‘Orientation’ by companies.

https://www.cbsnews.com/news/kroger-threatens-to-ban-visa-cards/

Now … I find the ‘corporate profit orientation’ above that of the customer.  Would not a retailer want to provide convenient and customer choice modes of payment?  I get it the op costs could be higher with different vendors, but would you rather have happy, loyal customers?

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